Auto Damage Insurance Claim Rep (Hybrid or Remote)
Date: Dec 2, 2025
Location:
Webster MA or Work from Home, MA, US
Company: MAPFRE
Job Summary:
Position is Hybrid, within a commutable distance to Webster, MA (2 days in office/3 days remote). Will consider remote.
Schedule/Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m. EST while in training. Once training is complete, regular work schedule will be 8:30 a.m. to 5:00 p.m. EST.
Salary Range: $21.50 - $23.50 an hour based on experience.
Excellent opportunity to join our Claims, Physical Damage Department. In this role as Auto Damage Claim Rep, you will be responsible for adjusting 1st party Express claims for Auto Physical Damage through screening losses, determining coverage exposures, and settlements.
Communication - Assure written and verbal communications are timely, professional and empathetic.
Customer Service - Deliver service to customers and agents aligned with contribution to the Departmental tNPS score
Telephone Management - Effectively manage ACD telephone system/features by complying with message retrieval, Log In/Log Out, AUX and ACW expectations and standards.
Contact - Ensure all parties involved in a loss are contacted to identify claim exposures.
Programs - Maximize utilization of preferred vendors and repair/appraisals channels.
Complaint Resolution - Take steps to avoid consumer complaints such as AG or DOI and mitigate bad faith allegations. Ensure timely and comprehensive responses to complaints with supervisory oversight.
Fraud Identification - Identify potentially fraudulent claims for transfer with Supervisory input.
Embrace and effectively manage a team centric approach
Knowledge, Skills and Abilities:
Education: Associate's Degree and 1-3 years experience.
Experience: 0 - 1 year experience with Bachelor's Degree
Additional Knowledge, Skills and Abilities:
Excellent customer service and interpersonal skills are required.
Effective verbal and written skills are necessary.
Ability to work in a fast a paced environment.
#MAPFRE123
Thank you for considering MAPFRE Insurance as part of your career journey.
We're proud to be rated "A" (Excellent) by A.M. Best Company. We offer property and casualty insurance, working with over 3,000 independent agents and brokers in 11 states.
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com _.
We are proud to be an equal opportunity employer._
Nearest Major Market: Worcester
Job Segment: Call Center Representative, Work from Home, Customer Service Representative, Call Center, Claims, Customer Service, Contract, Insurance
Apply now »
Cook Masonicare at Mystic - Mystic, CT Day Shift - 16 hours per week The Line Cook prepares food products for residents, staff, and catered functions monitoring quality and presentation. Ensures proper sanitation procedures are followed with regard to storing, preparing...
...experience for our clients. You'll achieve this by expertly investigating, evaluating, negotiating, and settling property claims, utilizing... ...accurately. Client Communication: Initiate contact with insureds, claimants, and all relevant parties to gather essential...
...Our clent is seeking an experienced State & Local Government Attorney to join its Government & Public Sector team. This attorney will advise public entitiesincluding state agencies, counties, municipalities, school districts, special purpose districts, public authorities...
...JOB DESCRIPTION Looking for a career opportunity? Come join Wood as a Pipeline Operators/Piggers in Carlsbad NM. Candidates must live local. Wood offers health benefits, 401k, vacation, LTD/STD and more. Authorization to work lawfully in the US without sponsorship...
..., line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for... ...a part of our team. About the Role The Gas Leak Survey Technician reports to the Assistant Manager or Supervisor at Bermex. This...