Helpdesk Technician Job at Thrive, Jeffersontown, KY

NWFtTk9HWTVvdXIyZHE2c2RrWmlkRmUzaWc9PQ==
  • Thrive
  • Jeffersontown, KY

Job Description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:

  • Provide responsive, empathetic technical support via phone, email, and remote access tools.
  • Troubleshoot hardware, software, and network issues in live environment.
  • Participate in after-hours on-call rotation for emergency support.
  • Conduct equipment staging, setup, and testing ahead of field installation.
  • Document all customer interactions and resolutions accurately and promptly.
  • Assist with product testing, evaluation, and feedback for internal teams.
  • Maintain and update custom databases and client configurations.
  • Work collaboratively with team members to foster a learning and supportive environment.
  • Ensure all communications reflect professionalism and company values.

Desired Attributes:

  • Empathetic communicator who prioritizes customer needs.
  • Calm under pressure, especially in high-stress situations.
  • Naturally curious and eager to learn new technologies.
  • Team-oriented with a supportive and collaborative mindset.
  • Organized and detail-oriented in all aspects of work.
  • Proactive and self-motivated with a strong work ethic.
  • Adaptable to shifting priorities and fast-paced environments.
  • Positive attitude with a willingness to go the extra mile.

Qualifications:

  • Minimum 1 year of technical support experience in an end-user or help desk environment.
  • Familiarity with hardware/software troubleshooting and remote support tools.
  • Understanding of basic networking principles (e.g., IP addressing, routers, switches).
  • Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
  • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
  • Comfortable managing and updating technical documentation and support tickets.
  • Previous restaurant or hospitality experience (preferred, not required).
  • Participation in an after-hours support rotation or similar on-call structure.
  • Ability to assist in pre-installation setup and staging of IT equipment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • Recognition for exceptional performance.

Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Job Tags

Work at office, Shift work,

Similar Jobs

Tecta & Schwickerts

Commercial Roofing Lead Service Technician Job at Tecta & Schwickerts

 ...Tecta America New England, founded in 1988 as Delta Roofing, is one of the largest and most successful roofing companies in the northeast...  ...great benefits! We are looking for commercial roofing lead service technicians in Portland, ME! Pay starting at $30+/hr. BOE SIGN... 

Fitness Holdings

Assistant General Manager Job at Fitness Holdings

 ...time off ~ Training & development ~ Vision insurance Description Here We GROW Again! Are you a potential Assistant General Manager and ready to leave average in the past? Be a part of one of the greatest growth stories ever told in the fitness industry.... 

St Joseph Church

Music Director Job at St Joseph Church

St Joseph Church Music Director - Job DescriptionThe Parish Music Director serves as a vital steward of the liturgical life of the parish, fostering prayerful worship through sacred music. This role combines musical excellence with pastoral sensitivity, supporting the... 

Houston Methodist

Endocrinology - Houston Methodist Clear Lake Job at Houston Methodist

 ...skills Excellent communication and interpersonal skills Qualifications: Must be Board Certified or Board Eligible in Endocrinology Ability to obtain a Texas medical license or Texas medical license in goodstanding. Candidates with experience or... 

Adelphi Staffing

Radiologist (Abdominal/Body Imaging) Job at Adelphi Staffing

JOB OVERVIEW Job Title: Physician Radiology (Abdominal / Body Imaging) Job Type: Locum Tenens Location: Thornton, CO Service Setting: Acute Care Hospital Coverage Type: Clinical Only Coverage Period: February 23, 2026 Ongoing (Approximately...