The Client is seeking a dedicated Desktop Support Technician to join the IVR IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVR staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Key Responsibilities:
Provide desktop/laptop/thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7/10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP/IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Currently Hiring for - Part Time Weekend RN Supervisor. Hours (10am-6:30pm) Saturday and Sunday. Nursing Supervisorneeded for premier nursing facility. Come join our winning team! Our Mission: We are professionals committed to serving others, nurturing life, and...
...Jenerette is seeking dedicated and driven Litigation Associate Attorneys to join our team. We foster a professional, hardworking environment... ...Status: FullTime / Exempt Work Location: Fully Remote / Hybrid / InOffice options available for this position. Must...
...Ultrasound Technician An Ultrasound Technician with OB is needed in Naples, FL with a well-established healthcare organization that continues to serve their patients with exceptional care. Titan Placement Group invites you to explore an opportunity in a city on...
...Description Nursing/Clinical Support Req #: 49709 For a limited time MaineHealth is offering sign on bonuses for Medical Assistants and CTAs: 0-1 years of experience eligible for $4,000 (full time) - MA 1+ years of experience eligible for...
...Diagnostic and Treatment Center, is seeking talented and enthusiastic individuals to engage with our patients and providers. As a Clinical Medical Assistant, you will work collaboratively with others to improve efficiency in communication between our providers and patients,...